Vodafone

Hopefully I can save someone looking to get a new phone or organise internet some grief - whatever you do, avoid the Vodafone shop at the Hauptbahnhof end of Königstr (Königstraße 10B, 70173 Stuttgart). Not only did it take them a month to give us the phones we ordered and three months to connect the internet (during which time they made us pay for all of it), they have consistently added random charges to our bill even after we have repeatedly asked them in person to cancel the extra services. Today when my 6-month old phone broke, they tried to sell me a new and more expensive phone with the idea that I pay for both. When I refused, they told me that not a single store in all of Stuttgart has temporary replacement phones available to fill the gap while mine is being repaired and that the repairs will take two weeks.

Do yourself a favour. Avoid them.