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- Sep 5, 2020
Walked in looking for an italian wine but the budget was anything under $17. I asked the sales person on the floor if he could direct me to the Italian reds section. I peruse everything on the display and the most expensive bottles were within eye sight level, i noticed Amarone and Barolo starting at $48 and up. Clearly, this was out of my budget, guy at cashier area recommended the $50 and above bottles, of course he said they were good. I asked if they had any wines under $20, he pointed to the floor and in the very bottom, i found single bottles of reds. It was more like one of kind samples of items not very popular. Among them, i noticed a bottle of Piemonte Barbera 2010. From what i read on the internet this is a wine that goes for $14 online. However at this store it was $15.99. The area where i found the wine, had a bunch of other wines but some had no prices. Walking up to cashier, he said the wine was $17.99. I told him that is not what the label stated. The floor sales person stated it had the wrong price on the shelf and he corrected the cashier. Cashier person did not like that and he kind of had an attitude. I was going to just walk away but it was a 2010 vintage, so i had to assume is a pretty good wine and it gives me a chance to try it while staying below my budget. The description on label reads 13% alcohol level, the wine has notes of dried black fruit, earthy spices, long finish on the palate with balanced acidity.
I only walked into this store because i was next door at dollar city picking up junk food. The lack of customer service and the attitude from the cashier were extremely poor. While the sales person on the floor was a lot better. Most certainly I will not be coming back. My to go spot for wines in Joe Canals but that is jn NJ. Which explains why when i visit Joe Canals, i walk out with cases of wines to fill up my wine refrigerator and my credit card charge is anywhere from $175 to about $550 ( specially during the holidays)
With that said, I hope the management of this store is aware of the terrible service the employees are providing and perhaps that is the reason why people do not come back to the store.
If anyone is a wine fanatic, i recommend Leiser's jn flushing Queens. Very good customer service, excellent prices, great variety of wines from Greece, Portugal, Spain and Italy and you can certainly find good wines for under $15 that are top contenders.Helpful 3Thanks 0Love this 1Oh no 0 - Mel T.Smithtown, NY912824Feb 3, 2022
dude was so annoying. i have been here a few times no problem. i came in for a bottle of wine tried to check out after a long day. long ride home. he says grab a 2nd bottle he will discount it. grab it. my 2 bottles of $10 wine are like $22. i'm like i didn't come in for a $20 bottle night it's tue. what did u discount? he goes 'ok ok'. . total changes to $21. i go you're kidding right? i'll take one, i'm tired. he changes it like less than a dollar down. 50cents cheaper and asks me what deal was i expecting. i said idk?? maybe buy one get one half or something? take $3 off? not $1 lmao i got pissed and said forget it and left both bottles. i get trying to upsell but be realistic. u ruined the whole mood didn't even want a damn bottle after that. i'm not stupid maybe some people think that's a deal
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Warehouse W.
Feb 9, 2022
Good Evening Mel, I apologize, we could not meet your expectations. Customer service is always our top priority. I will make sure this feedback is taken very seriously. Please contact us via Yelp Messages so we can discuss this matter further. If you are in the area next time, Please stop by and give us a chance to provide you with excellent experience. Thank You! Stay Safe!
- Northshore M.Glen Cove, NY94183Dec 24, 2018
Price gauging on Christmas Eve! Went to buy 2 bottles of Johnnie Walker Black @ $27.99 each. When I got the register they tried to charge me $55.99 each. I clearly pointed out the cost on the shelf and double checked it online, it was $27.99, I left everything there. That should be against the law! Off to Stew Leonard's!! At least I know they are honest!!
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Warehouse W.
Mar 17, 2019
We apologize for the inconvenience. Please email us at guralaliquors@gmail.com. We would like to discuss this matter further and investigate this issue. In the review you mentioned you checked the prices on online but we do not have a website which states prices on online.
- Anuj G.Astoria, NY02Feb 27, 2016First to Review
Friendly, family run store. Very large selection. Owner gives advice on type of wine to get and also has a lot of samples to try. Slightly hidden behind the speedway but easy access. Parking lot not crowded so very easy to make a quick hassle free stop which is nice considering the area. Been coming for a while and will continue!
Helpful 1Thanks 0Love this 0Oh no 0 - Sonya K.Lindenhurst, NY03Apr 22, 2017
Owners are very nice. They have great wines. Every type of liquor you might need and prices are good.
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