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Popular Auto Insurance Agency offering Great Rates, Low Down Payments and Friendly Customer Service. We offer many companies to get you your best price for all your insurance needs including Auto, Home, Apartment, and Motorcycle insurance. One stop shopping - get your insurance and license plates in just 15 minutes!
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- Christina P.New York, NY01Apr 22, 2024
I can't even get them to answer the phone most of the time And my policy is outrageous.
Helpful 0Thanks 0Love this 0Oh no 0 - Thomas O.Springfield, MA01Jan 5, 2021First to Review
Terrible company, the customer service is horrible. I had to reach out to the owner to express my frustration and disappointment with the customer service that was provided. After about a month I was contacted by the insurance that I was set with stating I was in debt and I was confused as to how. It was explained that a employee ( from western mass auto insurance) made a discrepancy and because of this I was in debt 1900 with my insurance, it also was explained that there was nothing they can do about this debt even after acknowledging it was their employees fault. As an employee you represent the brand and as one of their team members they should have acknowledge it was their fault and try to make it right but instead had no intention of fixing this debt that was created because of their employee. I had to discontinue all business with this place. I don't recommend this place to anyone.
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