Williamsburg Honda

I was in the market for a new Honda, and knew the exact car/spec I was looking for. I spoke with three other dealerships prior to calling Williamsburg. Priority Honda in Chesapeake quoted $2500 over sticker. Hall Honda quoted $5000 over sticker. Casey Honda didn't return multiple calls.

Williamsburg quoted me sticker price with no additional gotcha costs within minutes. Kylie followed up with an itemized quote texted to me. BTW, their processing fee is $300 less than the dealers mentioned earlier. Kylie had the car clean and all paperwork in order when I arrived. I delayed the process by adding a trade to the deal. This only added 15 minutes.

I didn't initially intend to trade a vehicle. I brought it to test the waters. Williamsburg offered me the top end of Kelly Blue Book. I took the offer.

I will absolutely give Honda Williamsburg first swing at the pitch for my next car purchase despite the hour drive from my house.

The service here is terrible. Don't bother booking an appointment, it means nothing to them. 9:00am appointment, brought the vehicle early and dropped it off at 8:45am, (not another customer in site) they didn't even look at it until 1:00pm. Wasted a whole day waiting. Appointment was for no A/C in my CRV, told me the compressor seal was leaking and was covered by warranty, then told me my discharge hose was leaking. $600+ later. Sounds like they just needed to make some money because their throughput is terrible. I was told my vehicle would be ready by the end of the day (6:00pm). I went there for 6:00pm and the vehicle STILL wasn't completed and had to wait even longer. I've been driving Honda's for a long time and always serviced at Honda, but, never had this kind of shitty service. Not going back there and wouldn't recommend it to anyone. Go somewhere else!

Update to my last post, see below.
It is now Nov 3rd 2023, bought this lemon in June and issues started shortly thereafter. Lots of maintenance lights started coming on late October took it back to our mechanic (not Honda) and found out the spark plugs they just changed, due to the burning oil issue, needed to be changed again! Looked at my purchase/maintenance report from Honda and discovered, surprise, they had just changed the spark plugs prior to selling it to me, again indicating they new exactly what the issue was. We attempted a trade in at other dealerships and nobody would touch it. Ended up having to scrap the car for $800 just 5 months after purchasing for $12,000!!
Do yourself a favor..stay far away from these scam artists, zero ethics!

Worst experience ever in service dept. Waited THREE HOURS for inspection with appointment. Young woman two very rude. it was time to do a trade in. Fat chance for that now.

Just wanted to update my experience with Williamsburg honda. We have bought 5 cars there since 2017. Our sales person was always Tetyana Hart. She is outstanding! Goes above and beyond for her customers. But when it comes down to getting the price worked out that is in the hands of the manager. We had one problem in the past with a certified crv that we got for my wife "car #2". And to tell you the truth I really thought we were going to be stuck with it. But Chris Robinson was one of the sales managers there at the time and worked things out for us. We did lose our property tax that we paid on the lemon CRV but Chris told me as long as we came back and stayed loyal Williamsburg honda customers he and the dealership would always do right by us. And he kept that word. We went on to buy two more cars under Chris as sales manager and he kept his word. Now I was looking to by car number six from Williamsburg Honda and Chris no longer works there. David Gosselin is the new manager we have to deal with. And when I reach out to my sales person Tetyana Hart to tell her what price I have found out there. She of course has to go through David Gosselin and he comes back with a insulting offer. Like it's the first time we were buying from Williamsburg honda!
We will no longer be buying anymore Hondas from Williamsburg honda. Because of David Gosselin.
But we still will buy Hondas. Just somewhere else.
So in my opinion customer loyalty under David Gosselin means nothing to him! He is all about making a buck!

My Apple phone was no longer being recognized by my CRV. I bought a new Apple USB connector cord at a nearby Apple Store but it still did not work. I called the nearest Honda dealership and luckily it was Williamsburg Honda. Unlike other Honda dealerships it was not considered a service call and that any sales associate had the training to help me. I apologize for not remembering the name of my sales associate. He was an excellent troubleshooter and carefully ruled out the cord connector, the USB port and then my phone. He hesitated to reset everything to factory settings and tried a few more ways to get my phone and CRV to sync. He finally did have to reset back to factory settings apologizing for anything that I might have to change later. It was just the clock. That was way easier than driving with my phone in my hand trying to figure out where I was going in a place I had never been before.

I had a pleasant experience at the Honda dealership. My key fob battery died. I contacted the dealership for instructions on how to change the battery and they told me to just swing by and they would change it for me. They showed me to how change it and didn't charge me for 2 new batteries for each fob. I also had a couple of problems working some things inside my car and they answered all of my questions and taught me some tricks about my vehicle. They never worked on my car, but the whole experience was still great. The staff is also very friendly and helpful.

Williamsburg Honda

In early June my wife purchased a 2021 CRV at Williamsburg Honda. Sales department was excellent, as was the finance department. Upon looking over the CRV, there was an issues with the passenger rear door molding. As of now, the service department has taken over 4 months to order and replace a piece of molding. My wife took the CRV in on at least two occasions, and which they ordered the wrong piece. Also, another time she had take it in, to finally get other items installed that were bought in June with the CRV. My wife understandably so, was frustrated with the service department, so I called John, the service department manager, and left a message. He finally called back and told me that according to his records, my wife was only there one time. He didn't call her a liar, he just didn't believe her. Then John asked me to take pictures of the molding that needed to be replaced and email him the pictures. I email the pictures and asked when the molding comes in we would like an oil change done. We never received a response from that email. A few weeks passed never hearing from John, and since it was time for the oil change, we took it to Casey Honda in Newport News. What a difference in the way we were treated there. 5 STAR for Casey Honda service department. A week or more later Williamsburg Honda called to say the part came in , so I drove my wife there to make an appointment to have the molding installed. John was at the desk with a customer and another man from Honda. He finally noticed her and said he'd be with her after he was finished with the other two guys. Finally, he told my wife we can put it on next week when we do the oil change. My wife told him that we had the oil already changed in Newport News. John rudely then stated that they only do the first oil change at Williamsburg Honda for free and it was apparent she lost out on that and it would cost her from here on out. There was no need to belittle my wife, after all she went through to get one piece of molding put on her new car.
Our bottom line, if you want to avoid shitty service, don't go to Williamsburg Honda. If you want a rude attitude, and be talked down to, John, the service manager at Williamsburg Honda, is the man to see. Because of their service department, we will not do business with Williamsburg Honda again. Go to Casey Honda, they treat you right and appreciate their customers.

Steve in sales and John in Finance made our recent new car purchase one of our easiest ever. We felt they wanted our business without applying pressure. In particular, the finance office at many dealerships use fear tactics to upsell unnecessary add-ons. Because this purchase was my daughter's first car purchase, I am glad it was a positive experience.

I appreciate the fact that new car sales is challenging. The reality of today's car buying environment is that the internet removes many of the pricing veils. There are buying services, such as USAA, which provide straightforward (no haggle) pricing. Consequently, whether a car dealer (such as Williamsburg Honda) makes a sale is largely a function of other factors such as extending the engine/power train warranty and free oil changes. Car dealerships need to keep pace with their competitors in these areas...especially when the car price is equalized among the different car dealerships.

That said, if you miss a sale, Williamsburg Honda car salesman, don't follow up with an email accusing me of being "dishonest and sleazy"...as you did in a text to my daughter. That is a surefire way to ensure that we never return to Williamsburg Honda for any reason. Rather, ask yourself (or me) what Williamsburg Honda could have done differently or better. I would have told you that your pricing never entered into my discussions with your competitor. The vehicle price was set by USAA. It was the other items (no cost extended warranty, free oil changes, and state inspections) that Williamsburg Honda didn't offer and couldn't match that made the difference. Of course, customer service counts as well.

Ultimately, one salesperson's complete lack of professionalism tarnished whatever reputation Williamsburg Honda might have had with me and my circle of acquaintances. As mentioned, I will never return to Williamsburg Honda. I'll will happily drive to Newport News or Richmond for service and share my experience with Williamsburg Honda with everyone I know.