Yi-Tsu Cheng, DDS & Associates
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Review Highlights
“Cheng has an amazing staff; they are super friendly, very professional, and want the best for their patients.” in 18 reviews
“The hygienist Ms Thao does a great job without pain.” in 3 reviews
“Best environment with genuine workers who care about the safety of others as well as myself including my teeth!” in 2 reviews
About the Business
Business owner information
Yi Tsu C.
Dr. Cheng is proudly named Nation's Premier Top 10 Dentist for her excellence in Dentistry! Our office is designed to make you feel welcome and comfortable from start to finish, with a combination of caring staff and state of the art dental care technology. We are always accepting New Patients! Our Services: Implant Dentistry Invisalign/Orthodontics Endodontic Treatment Periodontal Surgery Prosthetics Botox & Dermal Filler for TMJ and Bruxism General Dentistry
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Overall rating
51 reviews
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- B. Y.Atlanta, GA466Dec 6, 2023
Professional and caring. I had my two wisdom teeth removed with minimal pain and no complications! I recommend this practice to my best friends, so you can see I'm 100% happy with my dentist. Easy to schedule appt and staff makes sure to send reminding email/txt msg as well calls
Helpful 0Thanks 0Love this 0Oh no 0 - Hoa L.Atlanta, GA69141Aug 29, 2023
They make cleanings a breeze and the Dr is highly knowledgeable. This is a fantastic dental practice with friendly staff. Highly recommended.
Helpful 0Thanks 0Love this 0Oh no 0 - Rajwant D.Acworth, GA048Dec 6, 2023
Excellent service everytime! have been coming to this location for more than ten years the professionalism experienced during this time is unmatched! keep Up the good work!
Helpful 0Thanks 0Love this 0Oh no 0 - Sandy P.Buford, GA33399May 5, 2022
I have been visiting Dr. Cheng's office since I was in my 30's. It's been more than 20 years now.
Regular twice a year cleaning, once in a while fix a Cavity and I had 2 teeth implants. Plus, I got Braces 7 years ago. Overall, I am a 100% Satisfied customer. I believe having good teeth are related to have a healthy life.
A friendly and well organized management make a dental appointment more relaxed. Convenient location and a big parking lot are a plus.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Yi-Tsu C.
Apr 3, 2023
Hi Sandy,
Thank you so much for taking the time to let us know how we did. We appreciate your loyalty to our office. Whether it's long term patients or new patients to our office, patient care is our #1 priority. We take great pride in our staff and doctors. Thank you again for your review! - Suzanne L.Brookhaven, GA9894Sep 17, 2022
I did not go to the dentist in a while. I had a check up with x-rays and the dentist suggested a deep clean (descaling). This is not a fun procedure; but other than putting in the novocaine; this process was painless. My teeth feel great. Each person I encountered was kind, patient and took the time to explain everything. They will check your insurance to figure out what will work within your budget. This has been the best experience I have ever had with a dental office. I can highly recommend.
Helpful 2Thanks 0Love this 1Oh no 1Business owner information
Yi-Tsu C.
Apr 3, 2023
Hi Suzanne, thank you for leaving us a review! We appreciate your feedback. We are always striving to do our best when it comes to patient care. We love educating our patients and the importance of oral hygiene. Thank you again for taking the time and letting us know how we're doing!
- The T.Dunwoody, GA17723Dec 2, 2022
The staff is amazing and the customer service is amazing as well. Someone told me about them a while back and I thought I'd give them a try after reading the reviews. I highly recommend that you visit this office. Victoria is amazing as well. Make sure you ask for her and don't let anyone else service you!
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Yi-Tsu C.
Mar 28, 2023
Hi The,
Thank you for taking the time to leave us a review. We take great pride in our staff, professionalism, and patient care. We love to see all patients leave the office with a smile on their faces, feeling confident in the office they've chosen. Thank you for your recommendation! - Michelle W.Duluth, GA3072Aug 20, 2021
I've been coming to this dentistry since I was a little kid and honestly everyone here is like family. They've always treated me and my family with the utmost respect and they always make sure I'm doing okay. On top of that, they have some of the worlds most high tech stuff ever. It's super clean and relaxing here and all the dentists make you feel very calm.
So if you're deciding between this dentistry and another one, hands down, this is the best one in all of Georgia. Come visit them! You won't regret it!Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Yi-Tsu C.
Apr 3, 2023
Hi Michelle,
Thank you so much for taking the time to leave us a comment. We love to read great things our patient leave us, it continuously helps us grow to be the best office! We love all our patients and always wanting to help new patients even if it's just questions over the phone. We hope to see you back soon Michelle! We appreciate your feedback! - Apr 8, 2021Updated review
Updated review; last in 2017.
This is in regards to new management in this office. Unfortunately, I have left this office mostly because I have moved out of state, and would have gladly come back, but my family has also begun to agree that their billing policies could be revised.
The last time I was here, the service was good and the team was professional and knowledgeable but at the very end of a normal routine teeth cleaning (I have no teeth issues), they started tacking on random imaging and other procedures, and when questioned what they were for, they would hastily say it's indicated etc, but when I asked for what it was they were exactly doing, it became a little suspicious that they were just tacking unnecessary procedures. I changed dental offices soon after that, and the procedures were never recommended again. I've also seen my family members receive bills that really don't make much sense for a routine cleaning; it's as if though they tack on random 40-200$ here and there, like a normal oil change in which by the time you're done, you're somehow paying for brakes, wipers, fluids etc that you're not even sure had to be done but because you don't know the field, you trust the professional treating you.
I urge that this office be more open with patients about what is being done and have open conversations. This office is in Buford highway and services underserved and a large migrant population. Billing random procedures and charging larger fees does not seem ethical, especially in a low literacy area. And I will say, dentistry for the general public is an elusive and esoteric field, unlike medicine where WebMD can provide most teaching.
Overall, the service and work is done well and Dr. Cheng is still a leading specialist, but I question the ethics and billing of this place. I would not go back because I think patient physician relationships should be an open practice, but an open mouth and then open wallet without discussion/education process.Helpful 11Thanks 0Love this 3Oh no 0Dec 6, 2017Previous reviewHighlight: I've been coming here since I was born (25 years) if this shows you why I keep coming back- Sure I've had my braces done in other places, but ultimately, I come back to this office b/c they are fast, efficient, and get the job totally done. Also, the dentists here are totally qualified for surgeries, root canals, plastic oral maxillary surgeries, emergencies, etc. I would say especially the oral maxillary surgery (knock out teeth from trauma/accident- do not wait in a hospital to see one b/c likely they will not be able to see you the same day- keep this in pocket in case you ever need one). This office has expanded over the last 24 years and has a robust staff- as soon as you sign in, expect to be seen within 10-15 mins. And when you get pulled in, also you're immediately seen.
Dr. Cheng has been in practice for over 25 years. Her practice has grown to now include 3-4 other professionals who went to great dental schools such s University of Pennsylvania (ranked 1st for dental school in 2014) and have much experience. The practice encompasses children, adults, and almost all insurance coverages. If you are looking for a dentist that is great for children, this is a good office for the whole family. It's no frills and over the top marble interior here, but it's clean, modern, and promises a comfortable experience.
Oral Maxillary- I think everyone should have a established professional in their phonebook- my sister knocked her front 2 teeth out from a scooter accident. We were not able to find an OMS at Emory University and came here- luckily Dr. Cheng is a license professional experienced in managing root canals and accidents. My sister had to have 2 root canals and eventual crown replacements and Dr. cheng did a beautiful job to where the teeth look extremely natural and one would never guess my sister had lost her front teeth. I highly recommend coming here for your dentures, implants, new teeth, and braces needs. They do a great job, efficient, and know their stuff.
Dental Hygiene- if you want fast and efficient, Dr. Cheng's office promises you that. I have never dreaded going to the dentist b/c of waiting purposes. I am always out within an hour unless there are cavities or complications. Even if there are cavities, my dentist is able to fill and drill all within 15-20 mins since mine were very shallow and easy to fix. Even if you have more severe dental needs that require more attention, this is the fastest you will ever get. They also give you a little goodie bag with a new toothbrush and coupons to encourage you to better care for your teeth and maintain a great smile.
The front desk is great for billing and purposes. They are super savvy with the insurance policies nd know what is best for the customer. There are bottles of water in the front the office is always renovating over the 20 years I've been here- so one ways feels they are having a positive experience, comfortable and bright. - Curtis J.Chamblee, GA02Jan 13, 2023
Totally incompetent and a nightmare experience. I went in for a filling for a cavity. They cut too far into the nerve, and I was in excruciating pain. Then what was a simple filling for a cavity turned into a root canal. Two years later, the root canal fails, and it gets infected, and I am in excruciating pain again. I had to see an endodonics to get rid of the infection and have the root canal redone because of their negligence. I had to pay a fair amount of money out of pocket as a result of their incompetence and negligence in addition to the pain and suffering that I had to endure.
Helpful 2Thanks 0Love this 0Oh no 4 - Zach H.Atlanta, GA0642Nov 25, 2020
I'll update this review and return here if they update their office.
There is no way this place is covid friendly. I've never been to a dentist office that has completely open air rooms with patients. There are no doors here. You are sitting in a chair with your mouth wide open next to another stranger with their mouth wide open. Not only is that a privacy issue, but with covid it is insane. Please put up some doors.
Other than the borderline extreme covid issue, I love this place and would have no problem returning after the pandemic.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Yi-Tsu C.
Nov 25, 2020
Zach,
We appreciate the time you've taken to write a review for our office. During the hardship of the COVID-19 pandemic we have incorporated new sterilization equipment, including air purifiers, UV light, screening forms, mandatory use of masks and pre-treatment rinse, as well as social distancing when checking patients in and out, among a few. Our office is continually looking for ways to accommodate patients and protect our staff. Our office staff is fully trained to disinfect and sterilize the operatory rooms and the office areas. Our patient's comfort and safety are always our number one priority. Most offices are side by side patient care, however our office is built to have separating walls for our patients' rooms to have their individualized care. We look forward to seeing you for your next cleaning appointment. Have a wonderful and safe holiday!